Ritualns Terms of Purchase

These Terms of Purchase (“Terms”) govern your purchase of ritual-enhancing products—including candles, bath essentials, home décor, and personalized items (collectively, “Products”)—from the Ritualns website (the “Site”). By placing an order on the Site, you (“Customer”) agree to be bound by these Terms, as well as our Privacy Policy, Refund Policy, and Shipping Policy (all incorporated herein by reference). Please read these Terms carefully to understand your rights and obligations.

1. Order Placement & Acceptance

1.1 Order Submission

When you submit an order on the Site, you are making a binding offer to purchase the selected Products at the listed price (including applicable taxes, excluding shipping costs—see Section 4 for shipping details). All orders are subject to Ritualns’ acceptance, and we reserve the right to reject or cancel any order for reasonable cause, including but not limited to:

Errors in product pricing, descriptions, or stock availability (e.g., typos, incorrect inventory counts).
Suspected fraudulent activity (e.g., unauthorized payment methods, fake shipping addresses, or repeated suspicious orders).
Unavailability of Products due to unexpected supply chain disruptions or high demand (even if listed as “in stock”).

1.2 Order Confirmation

Upon receiving your order, we will send a non-binding order confirmation email to the address you provided. This email confirms we have received your order but does not constitute acceptance. A binding contract between you and Ritualns is formed only when we dispatch your Products and send a shipping confirmation email (which includes tracking information).

1.3 Order Modifications & Cancellations

You may request to modify or cancel your order only if it has not yet been dispatched from our warehouse. To do so, contact our customer service team immediately at [email protected] with your order number and the desired change (e.g., updated shipping address, removed item). Once your order has been shipped, we cannot modify or cancel it, and you will need to follow our return process (see Section 5) if you wish to return the Products.

2. Product Information & Availability

2.1 Accuracy of Descriptions

We strive to provide accurate, detailed information about our Products—including images, ingredients, dimensions, and usage guidelines—on the Site. However, we do not warrant that product descriptions or images are error-free, complete, or perfectly representative of the physical Product. Minor variations (e.g., subtle color differences in candles, slight texture variations in linen items) may occur due to manufacturing processes or screen display differences, and do not constitute a defect.

2.2 Stock Availability

Product availability is indicated on the Site (e.g., “In Stock,” “Out of Stock”). Despite our best efforts to maintain accurate inventory, occasionally, a Product may be out of stock after an order is placed. If this happens, we will notify you via email within 2 business days and issue a full refund for the out-of-stock Product(s) or cancel the entire order (at your option). We will not substitute Products without your explicit consent.

3. Pricing & Payment

3.1 Currency & Pricing

All prices listed on the Site are in United States Dollars (USD) and include applicable taxes (where required by local law). Prices are subject to change without notice, but we will charge the price displayed at the time you submit your order (unless the price is incorrect due to a typo or system error—see Section 1.1).

3.2 Payment Methods

We accept major credit cards (Visa, Mastercard, American Express, Discover) and trusted third-party payment processors (e.g., PayPal) for payment. By providing payment information, you warrant that you are the authorized user of the payment method and that the information is accurate. We do not store full payment details on our servers; all transactions are securely processed by PCI DSS-compliant providers to protect your financial data.

3.3 Payment Authorization

When you submit an order, we will temporarily authorize the full order amount on your payment method to verify sufficient funds are available. This authorization is not a charge—funds are only captured (i.e., the payment is processed) once we dispatch your Products. If we cannot authorize the payment (e.g., insufficient funds, expired card, or suspected fraud), your order will be canceled, and we will notify you via email.

4. Shipping & Delivery

4.1 Dispatch Time

We aim to dispatch all orders within 1-3 business days from the date of order acceptance (excluding weekends and public holidays). For custom or personalized Products (e.g., engraved candle jars, monogrammed linen wraps), dispatch may take up to 5 business days due to additional craftsmanship requirements—we will notify you of any delays via email.

4.2 Delivery Timeframe

Once dispatched, Products are expected to be delivered within 6-12 business days to your specified address. This timeframe is an estimate and may be delayed by factors beyond our control, including customs clearance (for international orders), weather conditions, peak shipping periods (e.g., holidays), or remote delivery locations. Delivery times do not include order processing or dispatch time.

4.3 Shipping Costs

Ritualns offers global free shipping for all orders, regardless of order value or destination. No additional shipping fees will be charged at checkout. Shipping costs are covered by Ritualns even if you return a Product (unless the return is due to customer preference—see Section 5).

5. Returns & Refunds

5.1 Return Eligibility

You may return any unused, undamaged Products (in their original packaging, with all tags, seals, and accessories intact) for a refund or exchange within 60 days from the date of delivery. The following exceptions apply:

Hygiene-sensitive Products (e.g., opened bath salts, body oils, or skincare items) are non-returnable unless the product seal is unbroken (to ensure safety for all customers).
Custom or personalized Products are non-returnable unless they arrive with a manufacturing defect or an error caused by Ritualns (e.g., incorrect engraving, wrong design).

5.2 Return Process

To initiate a return, contact our customer service team at [email protected] with your order number, photos of the Product (and packaging, if applicable), and a brief explanation of your request. We will provide a Return Authorization (RA) number and shipping instructions. Unauthorized returns (without an RA number) may be rejected or delayed.

5.3 Refund Processing

Once we receive and inspect the returned Product (to confirm it meets eligibility criteria), we will process your refund within 5-10 business days. Refunds are issued to the original payment method used for the purchase. Please note:

Credit card refunds may take 5-10 additional business days to appear in your account (depending on your card issuer).
PayPal or digital wallet refunds are typically processed within 2-3 business days.
Original shipping costs are non-refundable for returns due to customer preference (e.g., “change of mind”), but we cover return shipping costs for defective or incorrect Products.

6. Limitation of Liability

Ritualns’ total liability to you for any claims arising from your purchase (including breach of contract, negligence, or product defects) shall not exceed the total amount you paid for the Products. We shall not be liable for indirect, incidental, consequential, or special damages (e.g., loss of use, missed rituals, or emotional distress) arising from your purchase, even if we have been advised of the possibility of such damages. This limitation applies to the fullest extent permitted by law.

7. Governing Law & Disputes

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles.

Any disputes arising out of or relating to these Terms or your purchase shall first be resolved through good-faith negotiation with our customer service team (contact us at [email protected]). If negotiation fails, the dispute shall be submitted to binding arbitration in Los Angeles, California, in accordance with the rules of the American Arbitration Association. Arbitration awards shall be final and binding on both parties.

8. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business practices, legal requirements, or Site features. When we make changes, we will revise the “Last Updated” date at the top of this page and post the new version on the Site. Your continued use of the Site or placement of orders after the changes take effect constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

9. Contact Us

If you have any questions, concerns, or disputes regarding these Terms or your purchase, please contact our customer service team at:

Email: [email protected]
Response Time: We aim to respond to all inquiries within 24-48 business hours.