Ritualns Shipping Policy

At Ritualns, we understand that receiving your ritual-enhancing products—whether it’s a comforting candle, a luxurious bath soak, or a cozy linen throw—should be a seamless part of your experience. This Shipping Policy outlines the details of our order processing, delivery options, shipping costs, and procedures for addressing shipping-related matters, so you know what to expect when you shop with us. By placing an order on our website, you agree to the terms outlined below.

1. Order Processing Time

Before your order is shipped, we take time to carefully prepare and inspect each product to ensure it meets our quality standards—after all, your rituals deserve products that arrive in perfect condition. Our standard order processing time is 1-3 business days (excluding weekends and public holidays). For custom or personalized items (such as engraved candle jars, monogrammed linen wraps, or custom fragrance blends), processing time may be extended to 4-6 business days, as these pieces require additional craftsmanship to ensure they align with your vision. You will receive an order confirmation email immediately after placing your order, and a separate shipping confirmation email once your package has been dispatched—this email will include your tracking information.

2. Shipping Destinations

We currently offer shipping to most countries worldwide, bringing our ritual-inspired products to customers who want to elevate their daily moments. During the checkout process, you can enter your shipping address to confirm if we deliver to your location. Please note that some remote areas, regions with restricted import regulations (e.g., certain fragrance or skincare ingredients), or countries with ongoing logistical challenges may not be eligible for delivery. If your location is unavailable for shipping, we will notify you via email within 2 business days of your order placement and issue a full refund for the order.

3. Shipping Methods & Delivery Times

We partner with trusted shipping carriers (such as USPS, UPS, DHL, and local postal services) to ensure reliable and timely delivery of your orders. The available shipping methods and their estimated delivery times will be displayed during checkout, and may vary based on your shipping destination, package weight, and carrier availability. Below are the common shipping methods we offer, along with typical delivery timeframes (note: these are estimates and may be delayed due to factors beyond our control, such as customs clearance, weather conditions, peak shipping periods like holidays, or local delivery disruptions):

Standard Shipping: This is our most popular shipping option for both domestic and international orders. Domestic standard shipping typically takes 3-7 business days from the date of dispatch. International standard shipping generally takes 7-14 business days, but may extend to 21 business days for remote locations or during periods of high shipping volume (e.g., holiday seasons).
Express Shipping: For customers who want to receive their products sooner—whether for a last-minute ritual or a special occasion—we offer express shipping options where available. Domestic express shipping usually delivers within 1-3 business days, while international express shipping typically takes 3-5 business days. Please note that express shipping is not available for all destinations (especially remote areas) and may not be an option for oversized or fragile items (e.g., large ceramic candle holders).

Delivery times do not include order processing time, and international orders may be subject to customs clearance delays. These delays are determined by the destination country’s customs authorities and are outside of our control—we recommend checking with your local customs office if you have concerns about potential hold-ups.

4. Shipping Costs

Shipping costs for your order are calculated based on several factors, including your shipping destination, the weight and dimensions of your package, and the shipping method you select. The exact shipping cost for your order will be displayed during the checkout process, before you complete your payment. Shipping costs are non-refundable unless the order is canceled due to an error on our part (e.g., shipping the wrong item) or the package is lost/damaged during transit (see Section 6 for details).

For international orders, please be aware that you may be responsible for additional fees imposed by your country’s customs authorities, such as import duties, taxes, or brokerage fees. These fees are not included in the shipping cost quoted at checkout, and Ritualns has no control over these charges. We recommend researching your country’s import regulations or contacting your local customs office before placing an international order to understand any potential additional costs.

5. Shipping Tracking

Once your order is dispatched from our warehouse, we will send you a shipping confirmation email containing a unique tracking number and a link to the carrier’s website. You can use this tracking number to monitor the status of your delivery in real time, including when the package leaves our facility, arrives at local sorting centers, and is out for final delivery.

If you do not receive a shipping confirmation email within 4 business days of placing your order (or within 7 business days for custom items), please first check your spam or promotions folder—these emails sometimes get filtered. If the email is still not found, contact our customer service team at [email protected] with your order number, and we will assist you in locating your package or providing an update on your order’s status.

6. Address Accuracy

It is your responsibility to provide a complete and accurate shipping address during checkout, including all necessary details such as your full name, street address, apartment or unit number (if applicable), city, postal/zip code, and country. Incorrect or incomplete addresses can lead to delayed delivery, returned packages, or additional shipping costs (e.g., if the carrier needs to redirect the package).

If you need to change your shipping address after placing an order, please contact us immediately at [email protected]. We can only modify the address if your order has not yet been dispatched—once the package has been shipped, we cannot alter the address, and you will need to coordinate directly with the shipping carrier to request a redirection (which may incur additional fees from the carrier).

7. Lost, Damaged, or Missing Packages

We take great care in packaging our products to ensure they arrive safely—especially fragile items like glass candle jars or ceramic diffusers, which are wrapped in protective materials (e.g., bubble wrap, tissue paper) and placed in sturdy boxes. However, occasional issues may arise during shipping, and we’re here to help resolve them:

Lost Packages: If your tracking information shows that your package has been shipped but has not been delivered within the estimated timeframe (e.g., 10 business days for domestic standard shipping, 21 business days for international standard shipping), please contact us at [email protected]. We will file a claim with the shipping carrier on your behalf. If the carrier confirms the package is lost, we will either send you a replacement order or issue a full refund (including shipping costs) at your discretion.
Damaged Packages: If you receive a package that is damaged (e.g., a broken candle jar, a torn linen throw) or if the product inside is defective due to transit, please take photos of the damaged packaging and the product immediately—these photos will help us file a claim with the carrier. Contact us within 48 hours of delivery, and we will arrange for a replacement, a full refund (including shipping costs), or store credit (your choice). Do not discard the damaged packaging or product, as the carrier may require it for their investigation.
Missing Packages (Marked as Delivered): If the carrier’s tracking information shows your package as “delivered” but you have not received it, first check with family members, neighbors, or building management—carriers sometimes leave packages with a trusted person or in a secure location (e.g., a mailbox, porch, or package locker). If the package is still missing, contact the carrier directly to confirm the delivery location. If the carrier cannot locate the package, reach out to us at [email protected], and we will work with the carrier to resolve the issue or offer a replacement/refund.

8. Contact Us for Shipping Inquiries

If you have any questions, concerns, or need assistance with shipping-related matters—such as checking order status, updating your address, or reporting a lost/damaged package—please contact our customer service team at [email protected]. We aim to respond to all shipping inquiries within 24-48 business hours and are committed to ensuring your Ritualns products arrive safely and on time, so you can focus on enjoying your rituals.